Solving vs. Fixing vs. Introspecting
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I liked this blog post Solving vs. Fixing (via). In my first job out of college I did support and maintenance on a medium-sized (250kloc) system that had spent a year looked after by a developer who only fixed things, never solved them. The code had started poor and gotten gotten steadily worse, but I always tried to fix bugs twice and slowly ground out improvements in the system.

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